FAQS

We offer a removals service, including a two-man and van delivery team, single item collections, and long-distance delivery.

We cover Brighton and surrounding areas within a 10-mile radius and are happy to travel as far as the customer requires within the UK. Travel outside of the UK can be discussed.

You can fill in our online application ( GET A QUOTE ) and/or talk to our friendly reception staff who will pass your details to one of our removals team to discuss further.

We will not move livestock, firearms, explosives, illegal substances, paints, solvents, gas, petroleum, or fireworks.

We offer a comprehensive in-house packing service, including for sheds, garages, and outbuildings.

Costs are determined based on the volume of contents or level of service required.

We can move you in your absence, but it is always preferred that someone is in attendance.

If your property is damaged during the move, then in line with our terms and conditions, we will investigate your claim.

To prepare your appliances for transport, we ask you to remove all food items and, if refrigerated or frozen, that you defrost them prior to our attendance. We can provide more advice on-site; just ask one of our operatives.

We sometimes, on occasion, get asked to change dates for removals as solicitors sometimes require more time for searches or surveys in accordance with the sale or purchase of a property. We are happy to change your dates and return deposits taken, provided that we have been given ample notice and not the day prior or an hour before our arrival.

We accept bank transfers or card payments over the phone. All our transactions are VAT-able and may be subject to interest payments.

Typically, a house move will take one day, but there are also contributing factors to any move such as the volume of goods, distance travelled, and level of service.

Yes, we have a full range of storage options from self-storage to deep non-access storage to overnight storage.

To prepare for your move:

• Ensure parking is arranged for the removals.
• If you have children, ensure they are left with family or friends out of harm’s way. This includes any pets.
• Keep your passports, credit cards, and any other valuables with you.
• Separate anything that you do not want to go in the removal trucks from items that will be, and notify the supervisor.

Ideally, it is best to book 8 to 10 weeks in advance, but rarely will a company come out to assess your move until the paperwork is nearing completion.

We will dismantle and reassemble furniture as standard. However, there are items that may be outside our capabilities, which will need to be discussed prior to our arrival.

To ensure the safety of your goods in transit, we use mattress, sofa, and blanket wraps. All vans will be packed by one of our operatives.

We typically use 3.5-ton Luton trucks, but can arrange for the use of larger trucks ranging from 7.5-ton to 18-ton.

All of our employees are experienced and insured.

We only have vehicle tracking for our own usage and security.

We operate from 7 am to 7 pm, six days a week but are often still working outside of these hours.

There is a cancellation policy. Please refer to our Terms & Conditions.

We can handle special items of varying degrees, but prior arrangements will be needed for packing or dismantling, or arranging specialist help.

We try to recycle all our packing materials and reuse as much as possible. We also try to offset our carbon footprint with our tree planting contributions.

If you have more items than previously listed, do not worry or despair. Discuss immediately with our supervisor. Information is covered within our Terms & Conditions.

We always welcome our customers to give feedback on Google reviews and/or on Checkatrade.

All additional fees will be discussed prior to the moving day. If in doubt, please refer to our Terms & Conditions.

Yes, we understand the need for flexibility with your move and are happy to discuss weekend or bank holiday dates.

Unfortunately, we are governed by estate agents and solicitors; if it is raining, we still have to move you, and there is no avoiding this. We endeavour to keep your items dry and carpets clean. Carpet protectors or sofa covers are used along with mattress bags and blankets. If particularly heavy rainfall occurs, then we would need to wait and allow this to pass.

Our self-storage units are of various sizes, ranging from 10 sq ft to 140 sq ft.

Our prices range depending on the size of the unit, but typically we price at £0.80 and £0.75 per sq ft of storage rented.

Security at our centre is 24-hour CCTV monitored; all rooms have your own padlocks, and doors are accessed via a card reader entry system.

Being a commercial property in a built-up residential area, it would be unfair of us to allow 24-hour access and disturb our neighbours. However, we do have a limited few outside units that can be accessed outside of normal working office hours. We are also working on becoming a semi-automated establishment where access will be granted from 7 am to 7 pm, 7 days a week.

We highly recommend that you come to the centre and take a look at the required room before making any reservations, as the final decision lies with you. However, we have trained staff who are more than willing to help you decide.

Yes, there are restrictions on guns, flammables, firearms, and food products. We have a complete list advertised on our storage website www.selfstoragespace.co.uk.

We can accommodate for as long or as little as you require; just speak to one of our friendly staff.

All major debit and credit cards, cash, or transfers. If you are staying with us long term, we will go over a contract with you and sign you up on our direct debit payments system so you don’t have to worry about missing a payment date.

We will take a small holding deposit from you to secure a particular room that you have requested.

Over the phone will be fine to reserve a room. However, we will require you to come along and view the room to make sure it meets your requirements and sign contracts with your proof of ID.

Yes, we can change your unit size at any time, providing we have one available, and if not, we will put you on our list until that desired size becomes available.

With our Direct Debit payment system, payments are rarely missed. However, if for some reason a payment is missed, then one of our friendly reception staff will send you a courtesy email as a gentle reminder.

We have two access points to your unit: via our loading bay doors or our disabled lift access, both accessible from our car park located at the back of our reception opposite Lewes train station.

Most of our units are indoors. However, we do have a limited amount of units outside with out-of-hours access.

We sell padlocks on-site, or alternatively, we are happy for you to bring your own.

All units must hold a valid insurance policy. We can offer you our in-store policy, or you can provide your own policy—a copy of which will be required.

You can visit your storage unit as often as you like, provided it is within our permitted hours.

We have trolleys usable by customers.

Yes, you can authorise a third party to access your unit on your behalf; we will need an email from you giving permission for this and ID from whoever is accessing on your behalf.

There is no cancellation policy; however, we do ask for two weeks’ notice on vacation of units.

There are no hidden fees; contracts and fees are transparent.

All items are at their safest when packed in boxes or wrapped in protective covers. We offer all of the above for sale in our reception area; please speak to a staff member.

Yes, there is adequate lighting throughout the building. However, there is not lighting in all of the units, and you may need to use the illumination from the passageways.

We use subcontractors for our maintenance, and we also have general handymen on call when needed. We also have a cleaner by appointment two days per week.

Yes, we have CCTV monitors in and outside the premises.

Malcolm, our pest control guy, is contracted on a year-in, year-out basis to address this.

Notify reception in writing two weeks prior to vacating the unit.

You can make an enquiry through a form on the Self Storage Space website; however, you cannot directly book units online.

All of our packing materials are what the professionals use, from two-ply boxes to our polyurethane tapes. We sell bubble wrap, tapes, boxes, paper wraps, and mattress covers.

Yes, our shop is open to the general public even if you are not using our removal services.

We offer a multi-buy pack on our website; offers do change from time to time, so come take a look at our website.

All of our packing supplies are trade grade. Where most storage centres supply single-ply boxes, we use two-ply boxes, which are of course a better grade of box, used by the pros.

85% of our packing materials are recyclable.

Yes, we offer bundled packing materials; please refer to our website for the price list.

One of our trained staff can talk you through your requirements and help you get the right materials for you.

We sell 7 different size boxes, so you should be able to find what you need.

We suggest bubble wrap or paper wrap scrunched up for those fragile pieces.

Any unused, unopened materials bought from us can be returned to us within a reasonable time frame provided they are undamaged; there will be a 15% restocking fee.

Unfortunately, at this time we don’t rent out moving blankets or trolleys.

We charge by the hour for our packing services, or we can give a fixed day rate. This is a service we usually offer along with our removal service.

We always recommend polyurethane tape; it’s strong, durable, and it’s what we professionals use.

Yes, we sell bubble wrap. We also sell a new product which is a honeycombed paper wrap, 100% recyclable and soon to take over bubble wrap.

Mattress bags can be purchased in our reception shop.

Our packing paper comes in 10 kg packs, making it easier to use than newspapers and does not leave ink print on your belongings.

We sell marker pens in reception for labelling boxes.

Order packing materials at least two weeks prior to your move date or before starting your pack.